01 — Agreement
Using the PaceHaus Platform means you agree to these terms. They're written to be read, not skipped. If your agency also works with PaceHaus (the agency) on projects, that work is governed by its own signed agreement — these terms cover the platform product only.
02 — The service
The platform merges timestamped video review, the client content calendar, approvals, tasks and an AI studio into one workspace. Some modules are marked “as they ship” on the pricing page — they arrive in phases, and we sell what exists today, honestly.
03 — Accounts, seats and clients
A workspace belongs to the agency that pays for it. Team seats are counted per plan. Client reviewers and client-portal accounts are free and unlimited on every plan — the people who approve content never consume a seat and never need to install anything.
04 — Prepaid billing, hard caps
The platform is 100% prepaid: money moves first, then the workspace exists. Seats, clients, storage and AI credits are hard caps — when you hit one, the feature stops with an upgrade prompt. We never bill overages, ever; your bill is exactly what you chose to prepay. Current prices live on the pricing page. Prices are one USD list worldwide; at checkout, Paddle may present and charge the equivalent in your local currency. Card checkout is handled by Paddle as our merchant of record — so your card receipts and bank statements will show Paddle, not PaceHaus. While online checkout rolls out, PaceHaus invoices you directly, and card checkout opens shortly.
05 — AI credits
Plan credits reset at each renewal and don't roll over. Prepaid credit packs roll over for twelve months and are spendable while a paid plan is active. At zero balance the AI features stop with a buy prompt — credits never run on our tab. Arabic ↔ English adaptation is always free. AI output lands as drafts in your approval pipeline; a human signs off before anything ships.
06 — Your content
Your videos, captions, comments and client data are yours. You grant us only the licence we need to host, process and show that content to the people you invited — nothing more. We don't sell it, and on the Agency plan your clients see your brand on every client surface, not ours.
07 — Acceptable use
Don't upload unlawful content, don't abuse the infrastructure, don't resell access, and don't attempt to reach another workspace's data. We can suspend a workspace that endangers the platform or other tenants — and we'll talk to you first whenever we reasonably can.
08 — Non-payment and cancellation
Non-payment starts a seven-day grace period with clear banners; after that the workspace goes read-only until it's settled. Cancelling drops the workspace to a free read-only fallback where everything stays readable and exportable, for as long as you need it. We never hold data hostage.
09 — Trials and refunds
There is no free trial — the demo is the trial, run live on your real content before any money moves. New subscriptions are refundable within 14 days of the first charge (renewals aren't — cancel anytime before one bills); Paddle, our merchant of record, processes refunds. The full policy, including goodwill beyond that window, lives on the refund policy page.
10 — No warranty, limited liability
The platform is provided as-is. We work to keep it fast, accurate and online, but we can't promise it will be uninterrupted or error-free. Where the law allows, our liability for direct damages is limited to the amount your workspace paid us in the twelve months before the claim, and we aren't liable for indirect, incidental or consequential damages.
11 — Changes
We can update these terms as the product grows. Material changes move the “last updated” date above and are flagged inside the product; continued use after that means you accept the change.
12 — Governing law
These terms are governed by the laws of the jurisdiction in which PaceHaus is registered. Disputes are settled there unless we agree otherwise in writing.
13 — Contact
Questions about these terms? Email hello@pacehaus.com — a person answers.